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What is Synapse Mobile?
Enjay Synapse Mobile Solution has two components.
Enjay Synapse Mobile – CRM module.
Enjay Synapse Mobile – Android App.
Synapse Mobile is an Android based app that works with Sugar CRM or any Sugar version (like SuiteCRM). It enables your Android phone to act as a call center device. Example: A call comes in on your mobile, and a pop-up will appear in your CRM, or You click on the number in the CRM, and Synapse Mobile automatically dials from the Android phone.
You can also use Synapse to send/receive SMS. All calls/SMS (inbound/outbound) are automatically logged into the CRM. Even calls are recorded (conditions apply) and the recordings are kept in the CRM (call module).
How does the synapse work?
You get any call on your mobile, and your CRM screen will pop up the details of the caller.
You click on any number in Seattle and a call is automatically dialed from your mobile.
All incoming and outgoing calls are automatically logged into the CRM
Call recording is also synced with CRM which means you can access call recording logs from CRM
Calls are recorded on the Android app, and they are synchronized with the CRM periodically
Requirements for using ENJAY SYNAPSE
A browser on any PC to access CRM.
An Android phone where you can install the Enjay synapse mobile app. Android phone Android 4.4. should be about
It is preferred that both the Android phone and PC are in the same Wi-Fi with your browser. However if the mobile is on 3G and your PC is using Wifi, it can still work smoothly.
ENJAY SYNAPSE फीचर लिस्ट
Incoming call popup.
Click on Call to call for outgoing calls.
Call logging directly into CRM.
Call the recording file directly into CRM.
Send SMS from your CRM, and it goes from your mobile.
If you receive SMS on your mobile, it gets logged in the CRM.
All calls/SMS logged in CRM are automatically related (to lead/contact/account) and assigned to particular user.
Benefits of using ENJAY SYNAPSE CALL CENTRE:
No capex required for setup. Installation does not require any hardware or expensive software.
No telephony server (or EPABX required).
The CRM server does not need to be installed on-premises.
No PRI modem required.
No IP phone required.
No cabling required.
pri problems
PRI lines are difficult to obtain due to technical and feasibility issues.
Calls made from PRI lines are quite expensive compared to GSM SIMs.
Not suitable for small teams as PRI always comes in bulk of 10/30 lines.
The monthly budget (or commitment) is very high and not affordable for small groups.
If some customers lodge some DNC (Do Not Call) violation complaints then the entire PRI line gets blocked - meaning your entire call center is shut down.
other benefits
Each number is bound to individual agents. So there is no need for intelligent routing.
Response rates are always low on landline (or telemarketing) numbers. Therefore calling from GSM (mobile) number increases your chances of getting the call picked up.
Some level of call delivery and call queuing can be achieved by using mobile forwarding features (e.g. transfer to other mobile number if busy or transfer to another mobile number if not picked up within a few seconds). Note: These services are provided by your telecom operator. Not through Synapse Mobile.
technology benefits
All calls are automatically logged into the CRM. This means you get great reporting.
Missed call management (right from CRM dashboard).
Call recording file directly in CRM (Calls module).
Calls get directly related to leads/contacts/accounts in the CRM.
Call disposition is selected directly in the CRM (very easy to manage).
Perform lead/sales management alongside traditional telephony, increasing efficiency to much higher levels.
You are managing everything on the big screen in the browser, which is much easier to handle than a mobile device.
You can have multiple campaigns for multiple users (or groups).
Big advantage with data security, because you are not giving the Excel file to the callers, but you are uploading it securely. Users can only originate calls, and they cannot download all the data.
excellent reporting
Call as per user.
total call duration
Productivity Report.
Lots of custom reports from CRM platforms.
increased productivity
Enjay Synapse supports SMS and email templates.
Managers/Administrators can view live reporting and statistics.
Benefits of ENJAY SYNAPSE MOBILE over cloud telephony solutions
There is always double billing in cloud telephony because each call requires two channels.
GSM calling rates are the lowest compared to any other phone line (PRI or landline).
The biggest advantage is that you own the number. You are not tied to a cloud telephony provider.
If the customer calls you – you see the customer's number.
If you call the subscriber - the subscriber sees your number.
FAQ:
Which Android OS are supported.
Android 4.4 and above.
Is Synapse Mobile available on iOS phones?
No, it is not available and there are no immediate plans to release.
Which Chinese CRM versions/versions are supported.
Chinese CRM. 6.5.x (any version - CE, Pro, Ant)
Which Suite CRM versions/versions are supported.
Any Suite CRM version that is based on Chinese version 6.5.x or above.
How to buy Synapse Mobile
Click the button above for a demo, fill out the form and we will connect you.
What is Synapse mobile subscription model
Synapse Mobile is priced on a per user, per month basis.
Can Synapse Mobile work if there is no internet connection from mobile or if my CRM is onsite?
The only requirement is that both the mobile and the CRM are in the same network. So if you have an onsite server and all your users are local. No internet required.
What permissions do I need to allow on my mobile device to run Synapse Mobile?
Manage phone calls.
record sound
access media
reach contact
access sms
How does the call recording feature work in Synapse Mobile?
The voice file is recorded and stored in the mobile device and then uploaded to the CRM instance after a few minutes
The sound of the other party may be weak (this is due to Android security feature). Some devices may not even support recording. Recording works very easily on Samsung Mobiles.
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George Rosenthal is a founder and partner with ThrottleNet Inc. ThrottleNet technology services to help business owners achieve their corporate goals and accelerate business growth And offers a range of products. These include cloud computing, custom software and mobile application development, and outsourced managed network services that help companies maintain their technology uptime and IT Helps improve capabilities, while at the same time, reduce costs.
